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eCommerce Assistant Manager
About the role
As the eCommerce Assistant Manager, you will play a pivotal role in driving the operational success of our online retail platforms and supporting the eCommerce Trading Manager in delivering strategies to maximise sales, profitability, and customer engagement. Working across eBay, Depop, and other marketplaces, you will ensure the efficient day-to-day running of our online operations while leading and developing a team of volunteers to help us achieve ambitious growth targets.
You will oversee the processing of high-quality stock, creation of accurate and engaging listings, prompt fulfilment of orders, and delivery of exceptional customer service. A key part of the role will be maintaining a steady supply of quality donations from our high street shops, working closely with Shop Managers and the Donations Hub to meet listing targets. You will also play a central role in income generation through special sales opportunities such as auctions, pop-up events, and promotional campaigns, collaborating with auction houses where appropriate to secure the best return on high-value items.
This role will contribute directly to our fast-track growth plans, including the rollout of AI tools to improve operational efficiency, pricing optimisation, and customer experience. You will champion engagement with our network of shops, ensuring online and in-store operations work hand in hand to maximise impact.
The ideal candidate will combine strong operational and organisational skills with confident leadership, excellent communication, and a proactive approach. You will have proven experience in online sales, preferably with eBay and other marketplaces, and a track record of delivering results in a fast-paced, evolving environment.
Salary: £30,000 per annum
Responsible to: eCommerce Trading Manager
Working hours and contract:
Permanent, full-time (35 hours per week).
You will primarily work Monday to Friday, 9:30am to 5:00pm, with flexibility to work weekends as required by the needs of the business.
Location: West Norwood